The Transparency team is here to help. Here are some of the most frequent questions that we have received from visitors regarding Transparency.
Where is Transparency available?
Transparency is currently only available in the United States, Canada, Germany, France, Italy, Spain, the United Kingdom, and India. Please note that the Transparency app is currently only available in the United States.
Each Transparency code is a unique, alphanumeric non-sequential code. Transparency is the only entity that owns and has access to the code generation protocol. Additionally, Transparency keeps a record of every code generated along with the product for which it was generated and uses the information to authenticate products.
How does Transparency work in Amazon Fulfillment Centers (FC)?
After a brand starts applying unique Transparency codes for a product, Amazon will begin to look for and scan these codes within its FCs to ensure that only authentic products are shipped out to customers. Units that fail Transparency authentication checks are investigated for potential counterfeits. Suspected counterfeits will be handled as per Amazon’s anti-counterfeiting policies.
How does Transparency work for sellers that fulfill their own orders?
Selling partners are required to provide a Transparency code for every unit of Transparency-enabled products they fulfill in order for Amazon to verify that only authentic units are shipped to customers.
How can customers use Transparency to verify authenticity of their products?
Customers are able to use the Amazon shopping app or the Transparency app for their iOS or Android phone to scan Transparency codes on products. Upon scanning, the app will show a green check mark if the code is valid and a red X mark otherwise. Brands may choose to share additional unit-level product information such as manufacturing date, manufacturing place, and enhanced product information (e.g., ingredients).
Do brands have to enroll all their products in Transparency?
Brands can enroll some or all of their products in Transparency. For every product enrolled, brands are required to apply unique Transparency codes on every unit manufactured for that product.
How can consumers get help?
The Transparency app and Amazon Shopping app have “contact us” buttons for consumers to get in touch with the Transparency team. Please note that the Transparency app is currently only available in the United States.
“Transparency was easy to implement. We have found no counterfeits on test-buys post implementation of Transparency. Our product reviews have also improved and have had no mentions of suspected counterfeits.”